What Information We Hold and Why
When you open a q799 account, we collect your name, email address, phone number and the account wallet details you use to transact — this includes the mobile number linked to your JazzCash or Easypaisa wallet, or the bank account connected to a Raast transfer. We
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collect this to verify your identity, process deposits and withdrawals, and keep your account secure. During normal lobby use, we also log device type, browser, IP address and session activity. This helps us detect unusual access patterns and keep your account protected. We do not sell
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your personal data to third parties. Payment data tied to JazzCash, Easypaisa or Raast transactions is stored only as long as required for transaction records and any dispute resolution. You can ask us to delete non-essential data at any time by contacting our support team. Where
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local law requires us to retain certain records, we hold only what is legally necessary and no more.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.